**Due to the impact of COVID-19, refunds and replacements will be delayed additional business days.**
Within 30 days of purchase - We want you to be completely happy with your purchase. If you are not, the following items may be returned within 30 days from the date your order ships for a full refund (less shipping costs) by using the returns procedure outlined below.
Beyond 30 days of purchase - Products purchased from us which are found to be defective after the first 30 days but within the warranty period should be returned directly to the manufacturer for fastest service. All manufacturers' warranty terms and restrictions apply.
Eligible items: All software and regularly stocked hardware items in new condition with original packaging, parts and documentation.
HomeSeer issues a return label for defective products and returns through the portal. Any product returned through the portal for a refund that is not defective, will be subject to the return label charges. (Domestic only)
Wall switches with broken off tabs cannot be returned for a refund but may be returned for an exchange due to an eligible product defect.
Returns not meeting the above conditions will be charged a restocking fee that can vary from 15% up to the full purchase price (depending on the condition of the returned item). Credit card purchases will be refunded to the original purchaser's card. Check, cash, or money orders will be refunded by a check. Please allow two weeks for processing.
Note: All replacement shipments will be sent to the Ship To address on file for your order. In order to have the replacement product ship to a new Ship To address, a new address must be specified prior to the replacement being sent out.
Note: Our returns process has changed. An account is required. If you have not used our new customer service portal before, you will need to create a new account.