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Product Returns

Within 30 days of purchase - We want you to be completely happy with your purchase. If you are not, the following items may be returned within 30 days from the date your order ships for a full refund (less shipping costs) by using the returns procedure outlined below.

Beyond 30 days of purchase - Products purchased from us which are found to be defective after the first 30 days but within the warranty period should be returned directly to the manufacturer for fastest service. All manufacturers' warranty terms and restrictions apply.

Eligible items: Unopened physical copies of software, all regularly stocked hardware items with original packaging, parts and documentation, and kits/combos with unopened software.

Ineligible items: There are no refunds on opened physical copies of software or on downloaded software once unlock codes have been issued. If in doubt, please be sure to download trial versions for all software (including plug-ins) before making your final purchase.

WA/WD/WS with broken off tabs cannot be returned for a refund but may be returned for an exchange due to an eligible product defect.

Returns not meeting the above conditions will be charged a restocking fee that can vary from 15% up to the full purchase price (depending on the condition of the returned item).  Credit card purchases will be refunded to the original purchaser's card. Check, cash, or money orders will be refunded by a check. Please allow two weeks for processing. 

For warranty exchanges, please email or contact us via 603-471-2816.

Note: All replacement shipments will be sent to the Ship To address on file for your order. In order to have the replacement product ship to a new Ship To address, a new address must be specified prior to the replacement being sent out.

Please click here to initiate a return!